Refund & Return Policy

At Gloria Selectables, we want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible so we can help resolve it.

Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery.
  • The item must be unused, unworn and in its original condition.
  • Items must not have been washed, altered, stained, damaged or have any strong odour.
  • Original tags and packaging should be retained where applicable.
  • Items purchased on sale or clearance may be non-returnable, unless the item arrived damaged or incorrect.

Items Eligible for Return

You may request a return if:

  • You received the wrong item.
  • The item received is damaged or defective.
  • The item is significantly different from what was displayed or described on our website.
  • You received an incorrect size, where the wrong size was sent by us.

For sizing issues caused by selecting the wrong size, please contact us first. Exchanges may be available depending on product availability.

Items That Cannot Be Returned

Returns may not be accepted for:

  • Items that have been worn or washed.
  • Items damaged after delivery due to customer use.
  • Items altered or modified by the customer.
  • Items returned outside the specified return period.
  • Sale or clearance items, unless they are defective or we sent the wrong item.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method.

Please note: Delivery fees are generally non-refundable, except where the return is due to an error on our part, such as sending the wrong or defective item.

Refund processing times may vary depending on the payment method and financial institution.

Exchanges

If you would like to exchange an item for another size or available product, please contact us within the return period.

Exchanges are subject to product availability. If the requested item is unavailable, you may be offered another available option or a refund where applicable.

Return Delivery

Customers may be responsible for the cost of returning an item when the return is due to a change of mind, incorrect size selection or another reason not caused by Gloria Selectables.

Where the return is due to an error on our part, we will discuss the appropriate return arrangement with you.

How to Request a Return

To request a return or exchange:

  1. Contact us through WhatsApp, Instagram or another official social media channel.
  2. Provide your order details and explain the reason for the return.
  3. Send clear photos or videos of the item where necessary.
  4. Wait for confirmation and return instructions before sending the item back.

Please do not send an item back without contacting us first.

Important Notice

We encourage customers to carefully check their size, colour and product details before placing an order. If you are unsure about sizing or any product detail, please contact us before making payment and we will be happy to assist.

For questions about our Refund & Return Policy, please contact Gloria Selectables through our official customer service channels.

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